No Quibble Returns
Device must be returned to us in the same, unused condition as it was dispatched in. Please note, we reserve the right the deny a refund if we suspect the device was used or damaged in this time. You must contact us prior to sending any devices back. Original packaging and/or accessories must be included. Once we receive the item and text/examine it, a refund is then issued, minus the delivery costs.
Smashteckphones.ie offer a 6 months warranty on all Grade B and Grade C iPhone's, Smartphone’s and Tablets. We offer a 12 month warranty with all Grade A+ phones and tablets.
A full refund (for device only, not postage costs) will be issued only after we have received the device back and it has being tested. If we suspect the device has being used, tampered with or damaged, we reserve the right to refund.
When returning the goods, we advise you to insure against loss or damage in transit. Smashteckphones will not be refunding or exchanging any goods that have being damaged or lost in the post. The cost for the service to return items via registered post is minimal compared the cost of a lost or stolen smartphone. We cannot stress enough how important it is to registered and insure valuable items in the post. Items should be returned in the exact condition they were received with all original packaging, contents, instructions and inserts.
Smashteckphones.ie will not refund faulty goods that have been damaged through misuse or accidental damage. Faults found after unlocking of mobile phones yourself or by using another provider will not be the responsibility of Smashteckphones.ie and will not be replaced or refunded. Smashteckphones.ie will not issue any refunds for devices that have being returned to us with damage or tampering to the internal security seals.
Any returns should be sent to the address below:
When returning the goods please include the order receipt and write on it "please refund" and the reason for the return.